Web Resources

Monuments and markers

The Outlook Group, Inc. is America's premier Funeral Service Solutions company.

We offer a broad range of world-class services tailored to your unique needs. Services include: consulting and management, education/training, advertising and marketing, continuing education and more. All our services are specifically designed to help further develop and/or enhance your existing business services, pre-need, sales and marketing programs.

We help clients overcome challenges, maintain success, and achieve excellence. The Outlook Group, Inc. is the only Funeral Service Solutions company endorsed by a major state funeral directors association.

FSCAP os a nonprofit consumer service designed to help people understand funeral service and related topics and to help them resolve funeral service concerns. FSCAP service representatives and an intervener assist consumers in identifying needs, addressing complaints and resolving problems. Free brochures on funeral related topics are available.

Funeral Service Consumer Assistance Program
PO Box 486
Elm Grove, WI 53122-0486
1-800-662-7666

NFDMA is a national association primarily of African-American funeral providers.

National Funeral Directors and Morticians Association
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
1-800-434-0958

JFDA is an international association of funeral homes serving the Jewish community.

Jewish Funeral Directors of America Seaport Landing
150 Lynnway, Suite 506
Lynn, Ma 01902
781-477-9300

ICFA is a nonprofit association of cemeteries, funeral homes, crematories and monument retailers that offers informal mediation of consumer complaints through its Cemetery Consumer Service Council. Its website provides information and advice under "Consumer Resources."

International Cemetery and Funeral Association
1895 Preston White Drive, Suite 220
Reston, VA 20191
1-800-645-7700

Better Business Bureaus are private, nonprofit organizations that promote ethical business standards and voluntary self-regulation of business practices.

Council of Better Business Bureaus Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838

AARP is a nonprofit, nonpartisan organization dedicated to helping older Americans achieve lives of independence, dignity and purpose. Its publications, Funeral Goods and Services and Pre-Paying for Your Funeral, are available free by writing to the above address. This and other funeral-related information are posted on the AARP Web site.
AARP Fulfillment
601 E. Street, NW
Washington, DC 20049
1-800-424-3410
www.aarp.org